We understand how important it is for you to be able to provide your patients with their contact lenses in the time scale they want. From 1st April we are therefore implementing a new two tier delivery policy.

All standard delivery revenue orders of £100/€100* or more will be delivered free of charge. Revenue orders below £100/€100* will incur the following delivery charges:

Guaranteed Next Day delivery (24 hours) £10.00 / €10.00*

Standard Delivery (3 working days) £2.00 / €2.00*

Please note:

• Guaranteed next day delivery is not available for orders placed on a Friday.
• Delivery charges apply to all orders of Bausch + Lomb products made by phone, e-mail, bauschonline.co.uk, fax or EDI.

*Euro pricing for Republic of Ireland customers only

All our diagnostic lenses are free of charge. Orders for diagnostic lenses will now be despatched immediately and will be delivered within 3 working days. A nominal £1 / €1* delivery charge will be incurred on all diagnostic orders unless ordered as part of a revenue order where the revenue order delivery charges will apply.

*Euro pricing for Republic of Ireland customers only

We regularly review all our services to ensure we are offering you the best service possible. Based on customer feedback we will be amending our delivery policy, effective 1st April, to give you a wider range of delivery options.

Our Customer Services team will be able to help you with any queries you may have. Please contact them on: UK - 0845 602 2350 or ROI - 1800 409 077

Ordering online gives you the ability to order at your convenience, 24 hours a day, 7 days a week.

No. Our exchange and returns policy remains the same. Full details can be found at www.bauschonline.co.uk by clicking on the Customer Charter icon or Terms & Conditions link at the bottom of the page.

We are currently reviewing the policy for your FreshVision patients. Please continue to contact Customer Services on UK - 0845 602 2350 or ROI - 1800 409 077 for any orders and enquiries.

No. For all FreshVision orders and queries, please contact Customer Services on UK - 0845 602 2350 or ROI - 1800 409 077.

Patient home delivery is only available for FreshVision Patients, it is not available for non-FreshVision (scheduled replacement) orders placed using this Web site. If you would like your non-FreshVision order to be shipped to you patient?s home address, please contact Customer Services on 0845 6022 350 (UK) or 1800 409 077 (Ireland).

To access online ordering, click the Register Now button on the log in page. Fill in the appropriate account information and click Submit Application. You will receive a response on the next working day.

Placing an order online will not affect the delivery time. If you choose standard delivery you will receive your order in 3 working days. If you choose guaranteed next day delivery you will receive your order within 24 hours. Guaranteed next day delivery is not available for orders placed on a Friday.

No, once an order enters the system it will be shipped like any other order. Please refer to our Customer Charter or current price list for returns information.

After logging in, click the Contact Lenses - Revenue or Contact Lenses - Trial link on the left. Choose the appropriate lens type. Click the Stock Order link. Fill in any additional information needed. The stock order grid will then appear. Fill in quantities and click Add to Shopping Cart. Order limit is 100 lines.

After logging in, click the Contact Lenses - Trial link on the left. Choose the appropriate lens type. Choose the Patient Order or Stock Order button. Fill in appropriate information and click Add to Shopping Cart.

To check your order, click on the Order History link at the top of the page. Search your order using any one of the options listed. Click on the order number link to open the details.

Firstly, please ensure that you are in the UK site. You can check this by looking at the flag on the top left hand side of the log in screen. The log in and password fields are located on the Login page on the left hand side. To log in, enter your User ID and Password and click Submit. To log off, click the Log Off link located on the top of the page.

Yes, if you email Customer Services at orderline@bausch.co.uk and state your request and email address we will arrange for this service to be set up for you.

Customer service can be reached by clicking on the Contact Us link found at the bottom of the page. Options to call, email or write are provided.

Click the Forgot Your Password link if you have forgotten your password. Enter your email address and you will be notified by email with your password.

To update any account information, click the My Account link at the top of the page after logging in. Changes to a telephone number, password or email address can be updated here. Once the information is updated, click Submit. If the account address needs to be changed, please contact customer service using the options listed in the Contact Us link.

There is a limit of 100 lines per order.

If you would like to discontinue receiving email notifications for your Bausch + Lomb orders and shipments, please click the 'Unsubscribe' link at the bottom of the corresponding email.